Can't verify Polish phone number after registration

Site Feedback
1

Hey, I have just signed in but I can’t verify account with my valid phone number - try anything from PLAY number list:
https://www.imei.info/carriers/poland/play/

like +48 531 123 545

(Please enter valid phone number…) → Latest Chrome OSX

2

Hey @thefex
To clarify, are you trying to verify your phone number for the lightning.ai account? I’ll reach out in our team so someone can help.

3

yes indeed.
It is also very difficult to find any support on lighthing.ai.
I’d say investing in basic livechat support (even if response time are high) could be beneficial.

1 Like
5

We are checking on this

2 Likes
6

This is response from your API:

{“code”:3, “message”:“Status: 403 - ApiError 60605: The destination phone number has been blocked by Verify Geo-Permissions. PL is blocked for sms channel for all services (null) More info: Error 60605 | Twilio”, “details”:}

Seems like you have Poland disabled in twilio config?