Can't verify Polish phone number after registration

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1

Hey, I have just signed in but I can’t verify account with my valid phone number - try anything from PLAY number list:
https://www.imei.info/carriers/poland/play/

like +48 531 123 545

(Please enter valid phone number…) → Latest Chrome OSX

2

Hey @thefex
To clarify, are you trying to verify your phone number for the lightning.ai account? I’ll reach out in our team so someone can help.

3

yes indeed.
It is also very difficult to find any support on lighthing.ai.
I’d say investing in basic livechat support (even if response time are high) could be beneficial.

1 Like
5

We are checking on this

2 Likes
6

This is response from your API:

{“code”:3, “message”:“Status: 403 - ApiError 60605: The destination phone number has been blocked by Verify Geo-Permissions. PL is blocked for sms channel for all services (null) More info: Error 60605 | Twilio”, “details”:}

Seems like you have Poland disabled in twilio config?

7

I also tried, but still couldn’t verify my number. The following error occurred: Invalid number (support code: 09332104). What should I do? For whom to contact

8

That error means Lightning Studios is not available (yet) in the country from which you try to register the phone number. If you have questions about that, you can reach out to the team in the #lightnign-ai-studio Discord channel.