Fullfillment policy

1. All payment obligations are non-cancellable and all amounts paid are non-refundable. Any amounts not paid when due shall bear interest at the rate of one and one half percent (1.5%) per month, or the maximum legal rate, if less. Lightning AI shall be entitled to withhold performance and discontinue service until all amounts due are paid in full. Lightning AI’s fees are exclusive of all taxes, levies or duties imposed by taxing authorities, and Customer shall be responsible for payment of all such taxes, levies, or duties, excluding only taxes based solely on Lightning AI’s income. Customer agrees to provide Lightning AI with complete and accurate billing information and contact information. Customer agrees to update this information within thirty (30) days of any change to it. If the contact information Customer has provided is false or fraudulent, Lightning AI may terminate Customer’s access to the Services in addition to other legal remedies.
2. No Refunds. The amounts paid hereunder are non-refundable. In the event, Lightning AI, in its sole discretion, issues a refund, such refund will be credited back to the same payment method used to make the payment and are exclusive of any processing fees previously paid by Customer.